Our shipping services cover a wide range of countries. For specific details and to check if we deliver to your location, please contact our customer support.

Standard orders are processed within 3 business days, and delivery times vary depending on your location. Allow up to 1-2 weeks for your items to be delivered.
Custom orders may take up to 3 weeks or more to produce, depending on the quantity, since they are handmade. After production, an additional 1-2 weeks should be considered for shipping. The overall delivery can vary, please reach out to our customer support for further details.

We accept major credit cards and debit cards. If you are located in Jordan, we also accept cash payments. Please visit our payment information page during the checkout process to see a list
of accepted payments.

Yes, we offer gift packaging options for your convenience. During the checkout process, you can choose to add our special gift packaging to your order at an additional cost.

Order processing typically takes 3 business days. This includes the time required for quality checks and packaging. For specific details on order processing times, please contact our customer support.

If you need to cancel or modify your order, please contact our customer support as soon as
possible at albawadib@gmail.com or call 0777277400. We will do our best to accommodate your request but keep in mind that orders are processed promptly, and modifications may not be possible once the processing has begun.

Once your order has been shipped, you will receive a tracking number along with instructions on how to track your package. You can use this information to monitor the status and location of your order during transit.

In the rare event that your order arrives damaged, please contact our customer support immediately. We will guide you through the necessary steps to address the issue, whether it
involves a replacement or refund. Your satisfaction is our priority, and we are committed to resolving any concerns promptly.

While dishwasher safe, we recommend hand washing for optimal care. This gentle method
extends the life of your cherished pieces. For quick maintenance, dishwasher use is suitable with mild detergents. Need assistance? Contact our customer support.